Hotel Mursalitsa By Hmg, Pamporovo ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Mursalitsa, Pamporovo, Bulgaria, 4850

Hotel Mursalitsa By Hmg is a 4-star establishment located in Pamporovo, Bulgaria, known for its ski-in/ski-out access. The hotel features extensive amenities including a spa, indoor swimming pool, and on-site dining options. Its proximity to the Pamporovo Ski Resort enhances its appeal for winter sports enthusiasts. The hotel caters to both winter and summer tourists with activities such as skiing, mountain cycling, and walking trips.

Location

Hotel Mursalitsa is located conveniently near popular attractions such as Pamporovo Ski Resort and the Studenets ski center. The hotel is approximately 80 km from Plovdiv International Airport. A complimentary shuttle service is also provided, enhancing the accessibility for guests traveling to and from the hotel.

Rooms

The hotel offers a variety of spacious units including suites, studios, and apartments. Each room features a private bathroom equipped with complimentary toiletries and a flat-screen satellite TV. Some accommodations come with a seating area and a balcony, providing views of the surrounding mountains. All rooms are soundproofed and include conveniences such as a minibar and free Wi-Fi.

Eat & Drink

Guests can enjoy meals at the on-site restaurant which has a terrace for outdoor dining. The hotel also has a bar/lounge where visitors can relax with a drink. A free breakfast buffet is provided daily, catering to a range of culinary preferences. Packed lunches are available for those planning to explore the nearby attractions.

Leisure & Business

The hotel features a full-service spa that includes an indoor pool, sauna, steam bath, and massage treatments. Guests can engage in recreational activities such as billiards and bicycle rentals on site. Business needs are supported by available housekeeping services and other conveniences, ensuring a comfortable stay for travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Double Room

Max:

3 persons

22 m²

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Two-Bedroom Apartment

Max:

4 persons

75 m²

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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One-Bedroom Apartment

Max:

2 persons

45 m²

Bed options:

1 Single Bed or 1 Double Bed

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Centre

Pamporovo 2.3 km

Airports

Plovdiv International (PDV) 75.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“I thoroughly enjoyed my time in the relax center, which was nice and clean. It featured three saunas and a steam bath, available throughout the entire day. After a long day of skiing, it was the perfect spot to unwind and rejuvenate.” view full review

Delicious Buffet Selection

“The buffet at the hotel was simple but delicious, always offering fresh fruit and salads, which I appreciated. It was a great way to start the day before heading out to the slopes.” view full review

Fun Kids Playroom

“The hotel also has a kids playroom, which was an absolute hit with my family. It provided an engaging and safe space for the little ones to enjoy while I relaxed after skiing.” view full review

Cozy and Comfortable Room

“Our room was well-heated and maintained, making it cozy during our stay. It was newly refurbished, creating a warm ambiance that made us feel right at home.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Horseback riding
Billiard tables
Fishing

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Ski equipment hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Board games
Children's menu
Children's play area
Kids club
Game room

Spa & Leisure

Indoor swimming pool
Live entertainment
Sun terrace
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Massage

Room features

Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Mursalitsa, Pamporovo, Bulgaria, 4850

Map view

Mursalitsa, Pamporovo, Bulgaria, 4850

City landmarks

4703 Pamporovo

Studenets ski center

1.8 km

4703 Smolyan

Pamporovo Ski Resort

1.0 km

Pamporovo

2.1 km

Ski Area

Studenets

1.8 km

Ski Lift

Lift Stoudenets 2

1.0 km

Smolyan Lakes

2.3 km

Smolianskite ezera

2.4 km

D.Blagoev St 1

Smolyanski Ezera

2.4 km

Ski Area

Fun Park Pamporovo

2.5 km

Malina - Snezhanka

2.6 km

4703 Smolyan

Nevystata Eco Trail

3.9 km

Stoykite

4.5 km

Prevala

4.9 km

Rozen

4.9 km

4700 Стар център

Church of Saint Vissarion of Smolyan

6.8 km

Nearby

4703 Pamporovo

Studenets ski center

970 m

4703 Smolyan

Pamporovo Ski Resort

850 m

Restaurants

Bohemi

1.1 km

Rhodope Mountains Pamporovo Ski Resort

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

5.8

Location

7.0

Service

5.6

Dining

5.0

Elijah

United Kingdom, March 2025

5.2/10

Hotel Mursalitsa provided a cozy setting during my stay, with warm and inviting rooms that made relaxing after skiing enjoyable. However, the dining experience disappointed me due to limited options and inconsistent food quality. Overall, it was a decent stay, but there are areas that could use improvement.

Rooms

6.0

My room was spacious and well-heated, which was a plus after long days on the slopes. However, I noticed some maintenance issues, like a broken door slide that needs fixing.

Service

6.0

The staff greeted me warmly, and Liuba was particularly attentive. Still, I encountered a few challenges regarding communication, as some staff seemed reluctant or were unable to provide detailed assistance.

Location

7.0

The hotel is nestled among trees, providing a serene environment, and it's conveniently close to the ski slopes. Nonetheless, the approach was tricky due to icy roads that weren't cleared.

Dining

5.0

While the restaurant offered tasty food at times, I found the selection lacking, and some dishes were cold or too salty. The atmosphere was also hindered by loud music that made conversation difficult.

Facilities

6.0

The hotel's amenities, including the SPA, were clean but not as impressive as I had hoped. The broken machines in the game corner were a letdown, and the noisy environment affected my comfort.

Camila

United Kingdom, March 2025

5.2/10

During my stay at Hotel Mursalitsa, I enjoyed the cozy ambiance and friendly staff, particularly Liuba, who made us feel welcome. However, the location was not quite 'ski to door' as advertised, and I found the food and services could use improvement. While my room was comfortable, the overall experience didn’t quite meet my expectations, especially with limited information provided upon arrival.

Rooms

7.0

My room was spacious and warm, providing a relaxing space after skiing. Yet, cleanliness could have been better, as I noticed some areas hadn't been vacuumed properly upon arrival.

Service

6.0

The staff were friendly, particularly Liuba, who was very helpful. But, there was a lack of communication about hotel services at check-in, which made it a bit frustrating.

Location

7.0

The hotel's location was decent, surrounded by trees and relatively close to the main ski area. However, it falls short of the 'ski to door' claim, making access to the slopes less convenient than expected.

Dining

5.0

The dining options were average, and I found the buffet food lacking in clarity, with no labels for many dishes. It was a struggle to know what I was choosing.

Facilities

7.0

While the spa facilities looked appealing and were clean, I chose not to use them, influenced by my overall impressions of the hotel. I did appreciate the availability of a free shuttle service, which was efficient.

George

United Kingdom, March 2025

5.2/10

My stay at Hotel Mursalitsa was quite underwhelming. While the location was decent, especially for skiers, I encountered several issues that detracted from my experience. The room, although clean, felt cramped, and the staff's service left much to be desired. I had hoped for a relaxing getaway, but unfortunately, that didn't materialize as expected.

Rooms

5.0

The room was small and cramped, with leaks in the shower and toilet. The bed was uncomfortable, basically stacked mattresses. Overall cleanliness was fine, but the layout was not optimal.

Service

5.0

The staff occasionally seemed unfriendly. At times, communication was difficult, particularly with non-English speakers. The reception did not provide adequate information about the hotel or services.

Location

5.0

The hotel is near the ski slopes, which is a plus. However, the road to access them was icy and not cleared well. There was no shuttle service to the Malina ski area, which was inconvenient for beginners.

Dining

5.0

The breakfast was disappointing, with cold food. Options were limited and not very tasty. I found it hard to enjoy meals in the loud atmosphere of the dining area.

Facilities

5.0

The spa area was basic, and towels provided were often wet. I also noticed a lack of maintenance in areas like the corridor. It seemed like the facilities did not fully match what was advertised.

Joseph

United Kingdom, March 2025

5.2/10

My stay at Hotel Mursalitsa in Pamporovo was a mixed experience. The location is great for skiing, with easy access to the slopes and a friendly shuttle service. However, I faced several issues with room cleanliness and overall maintenance that significantly impacted my enjoyment.

Rooms

5.0

The room was a bit tired, lacking storage for bulky ski gear, and I noticed the walls weren't very soundproof. The shower leaked, making the bathroom scenario quite messy. Overall, it didn't meet my expectations for comfort.

Service

6.0

The staff were generally friendly, particularly the hotel manager who helped coordinate our pickup from the bus terminal. However, communication could be challenging due to limited English skills among some staff.

Location

8.0

I loved the hotel's location, nestled among trees and just a short distance from the ski area. The complimentary shuttle made access to the slopes very convenient, which was a huge plus.

Dining

5.0

The food quality varied. While breakfast had some good options, it was inconsistent, with some meals being average and others not meeting my expectations. Additionally, drinks at dinner were charged, which felt unnecessary.

Facilities

7.0

The SPA facilities were commendable, clean, and offered a relaxing experience. I appreciated the sauna options, although the swimming pool could use some attention in terms of amenities.

Connor

United Kingdom, October 2024

5.6/10

My stay at Hotel Mursalitsa was disappointing overall. While my room was clean and comfortable, the hospitality was lacking, and the dining options fell short. The facility offered some good outdoor activities nearby, which I appreciated, but the internal amenities, especially the spa, were underwhelming.

Rooms

6.0

The room was clean but basic, with some leaks and a tiny balcony. It felt a bit tired and lacked a proper kitchenette.

Service

5.0

Staff weren't very welcoming, providing minimal information upon check-in and being unhelpful during my stay. Communication issues also posed a challenge.

Location

8.0

The location was good, being close to ski areas, which is a plus for outdoor activities, though the road conditions were icy and challenging.

Dining

5.0

The food was average at best, often cold and poorly labeled, making it hard to know what I was eating. Desserts were notably absent, and service was slow.

Facilities

5.0

Facilities were poorly maintained. The spa was functional but lacked appeal, and the pool area was cold with no sunbeds available.